Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PSPTIS114 Mapping and Delivery Guide
Manage interactions in general settings

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PSPTIS114 - Manage interactions in general settings
Description
Employability Skills
Learning Outcomes and Application
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Manage flow of communication.
  • Assess participant attributes and use appropriate communication style.
  • Advise speakers on length, pace and mode of delivery in a professional and courteous manner.
  • Address problems affecting communication flow in a culturally appropriate manner.
       
Element: Monitor and maintain message transfer.
  • Monitor and identify miscommunications.
  • Seek and provide clarification where required.
  • Identify personal and professional limitations in managing interaction and take necessary steps to remediate these.
  • Seek assistance from appropriate persons in challenging situations to manage breakdown in interaction and restore communication.
       
Element: Evaluate interaction management.
  • Seek and analyse feedback on interactional management from appropriate persons and evaluate effectiveness of performance.
  • Take advice on issues and solutions and explore and develop strategies to improve practice.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Assess participant attributes and use appropriate communication style. 
Advise speakers on length, pace and mode of delivery in a professional and courteous manner. 
Address problems affecting communication flow in a culturally appropriate manner. 
Monitor and identify miscommunications. 
Seek and provide clarification where required. 
Identify personal and professional limitations in managing interaction and take necessary steps to remediate these. 
Seek assistance from appropriate persons in challenging situations to manage breakdown in interaction and restore communication. 
Seek and analyse feedback on interactional management from appropriate persons and evaluate effectiveness of performance. 
Take advice on issues and solutions and explore and develop strategies to improve practice. 

Forms

Assessment Cover Sheet

PSPTIS114 - Manage interactions in general settings
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

PSPTIS114 - Manage interactions in general settings

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: